We do not charge a call out fee. Locations within 20km of the the office located in Berwick will be inclusive of the first hour onsite. Locations outside this distance will be charged a minimal travel fee.
Standard Onsite Call: - Desktop & Peripheral Support
$60.00 (Excluding GST) per hour flat rate from leaving the office to returing to the office of Greening Computer Services. (Demarcation - to the wall point)
Infrastructure Onsite Support:
$100.00 (Excluding GST) per hour flat rate. This includes Servers, Applications (eg: Exchange, Active Directory, SharePoint etc...) & Network Devices (eg: Switches, routers, appliances etc...) from leaving the office to returing to the office of Greening Computer Services..
Minimum 1 hour including travel time charged for on-site calls.
Service Hours are invoiced in 30 minute increments after the first hour.
Prices/Charges quoted are exclusive of 10% GST.
All prices quoted are for labour only, any parts/items (software and hardware) will be charged at an additional cost.
Service hours are Monday to Saturday via agreement of both parties, should you require a technician to work outside of agreed hours, an additional charge may be applicable.
Any After hours services attract a minimum of two hours including travelling time.
All pricing is negotiable and discounts apply to large jobs that are 5 hours or longer.